United States
Review of Fast Florida Divorce
Everything went smoothly for me and I was able to get responses to any questions or concerns that came up. The process that I thought was going to be stressful and difficult became so much easier during a rough transition in my life.
Review of MadMuscles
It’s funny how I wrote my original review and the company commented and told me to reach out to them and let them help me resolve this matter. However, they have been ignoring my messages for a couple weeks on my refund request. I have even added in the email their response and direction to reach-out only to learn they are liars as well as scammers. They have not responded or refunded my money as I never used them at all and immediately requested a refund as it was in error. However this company stated they don’t have no way for you to talk to management or any other party that is better equip yo handle your refunds or concerns.
Reply from MadMuscles
Hello Tarsha!
We sincerely apologize for this situation. I understand how frustrating it is to feel ignored after reaching out to us and to experience this stress again. We truly sympathize with your frustration and anger. This is not the experience we want for our users.
We aim to handle every request quickly, with understanding and respect. I want to be as honest and open as possible with you. When we respond here on Trustpilot, we don’t have access to your personal information, like your email. We only see your username, and without specific details, we can't locate your account to help you. This isn’t an excuse but an explanation of why your request may have been overlooked. We don’t intend to ignore anyone. On the contrary, we genuinely try to assist each customer.
Please allow us to resolve this. I ask you to contact us again, but this time please do the following:
1. Send an email to support@madmuscles.com.
2. Include in the subject line: “Trustpilot – urgent.” This will ensure your request is forwarded to our support team immediately.
3. Be sure to include the email address you used to register with the app.
4. Attach a screenshot of your feedback or copy and paste it into the email body.
We will review your situation personally and prioritize it to ensure a fair resolution, including a refund if appropriate. I want you to feel that we truly care about you and aim to be a trustworthy and dependable partner.
Once again, I apologize for any inconvenience caused. We appreciate the opportunity to regain your trust.
Thank you for your patience and honesty — we are taking your feedback seriously to improve.
Regards,
MadMuscles Team
Review of MadMuscles
I wish I could do a -star as this company is fraudulent and continues to keep my money and they do not have telephone help as they prefer emails to continue to bypass handling customer needs. I have been fighting with this company literally almost 30 days and they continue to push out my refund to tell me they can’t but however this is BS when this request was made within a hour of the error to my card from their company and they continue to try and convince me to take service from them and I continue to say no. They are so unprofessional and scandalous. Do not work with this company.
Reply from MadMuscles
Hello Tarsha! Thank you so much for sharing your experience with us. We're really sorry for the confusion and frustration you've encountered. We completely understand how disappointing this must have been, and we regret that you had trouble reaching us earlier.
At MadMuscles, we're committed to being transparent about all subscription details and optional add-ons. We're always working to improve how we communicate this during sign-up, but we know sometimes things can be overlooked — and we take full responsibility for making that experience better.
We’d love the opportunity to personally review your case and see how we can assist, including providing a refund. Please send us an email at support@madmuscles.com and mention you're reaching out from Trustpilot. We’ll prioritize your request and do everything we can to resolve it quickly and fairly.
Thank you so much for bringing this to our attention. We genuinely hope to make things right for you.
Regards,
MadMuscles Team
Review of Grow Therapy
She is always so present throughout our sessions. She doesn't force but guide and allow you to feel comfortable.