Post-sales service is awesome
Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind storms in Calgary over the past two months and that's likely when it happened. Gemstone, the very next business day, had Cole come out and firmly re-attach that section at no charge. I am delighted with their product, it's perfect reliability and the quality of service and response. Well done Gemstone!
Reply from Gemstone Lights
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Those wind storms were definitely intense. We’re so glad we could get everything secured quickly for you! We’ll be sure to pass your kind comments along to Cole as well.
It means a lot to hear that you’re happy with both your system and our service. We’re always here if you ever need anything.