High gas bill and poor customer service
We installed Quatt heat pump a month and a half ago. Inspite of the heat pump, our gas price is too high for last month. We were promised that whenever required, we can get expert on phone. Inspite of trying multiple times, no one bothered to give a call back. Looking at such a high gas price and really poor customer service, we have started thinking if it was even a good decision to go for quatt heat pump.
Reply from quatt.io
Hi!
I’m sorry to hear about your experience; our apologies for the inconvenience. I’d like to look into what went wrong and find the best way to assist you as quickly as possible. Unfortunately, I couldn’t find your details, so I’ve requested them in a separate email. Could you please respond to that email? Once we have the information, we’ll get to work for you.
Thank you in advance!
Best regards,
Quatt Support