Wayfair using AI for customer service
Wayfair is now using AI bots for their customer service. It is such a generic experience and very unhelpful. I won't shop at a business where I cannot talk to a person at all to solve an issue. Their agents used to be very helpful (and human) but no longer. Will never shop there again. Also my delivery was sent to the wrong address (which I can see from the delivery picture)and I have to wait 3 days for it to be resolved - ridulous.
Reply from Wayfair Canada
We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.