FAQ Care Plus Subscription “Free Device Upgrade”
I maintained the FAQ Care Plus subscription continuously for 24 months because the app clearly advertised “FREE DEVICE UPGRADE AFTER 2 YEARS.”
The Terms & Conditions on their App (Section 7.1) also state that subscribers are eligible for “a free upgrade to another flagship FOREO or FAQ device” after 24 consecutive months.
Based on this wording, my understanding was that this benefit represents an actual upgrade to a different or higher-tier device, not receiving the identical model again. I kept paying the subscription for two full years specifically because of this promised upgrade feature.
When I claimed the reward, I was offered the same LED FAQ 202 Mask device instead of an upgraded version FAQ 202 Plus Mask. Customer support explained that the decision depends on internal policies and availability. However, the upgraded model FAQ 202 Plus Mask is still available for sale in their shop, which makes this explanation confusing.
From a customer perspective, offering the same device does not align with the term “upgrade” as described both in the app and in the Terms. If the reward may simply be the identical model again, this should be clearly and transparently stated.
I recommend future subscribers not rely on the device upgrade and consider my experience before you get the FOREO FAQ subscription.
3.02.2026
Customer service, especially the FOREO Customer Care EMEA Team, showed great care in finding a solution to resolve the issue, once again demonstrating professionalism and attention to each customer. Thank you. I will be happy to adjust my rating to five stars once the wording of the FAQ Subscription Plus Terms is clearer to avoid any future confusions.
Reply from FOREO
Dear Antonina,
Thank you for sharing your detailed feedback.
We truly appreciate your loyalty to the FAQ Care Plus subscription and understand your perspective regarding the “Free Device Upgrade” feature.
We apologize for any confusion caused by the wording in the app and Terms & Conditions. Your comments are very valuable, and we’ll make sure to review how the upgrade is communicated to ensure it’s clear and transparent for all subscribers in the future.
We’re glad to hear that our Customer Care EMEA Team could assist you with professionalism and care, and we appreciate your recognition of their efforts. Your feedback helps us improve, and we hope to continue providing a positive experience with Foreo products.
Thank you again for taking the time to share your experience.
Warm regards,
FOREO CC