Alexandre Babenko

France

Reviews

Review of Lemberg Kaviar

Rated 1 out of 5 stars

Non-conforming delivery of perishable food – no response from seller

I placed an order with Lemberg Kaviar International on Sunday, 30 November 2025 at 20:44 (Order #12128) for trout roe (œufs de truite), a strictly perishable food product.

The delivery was not compliant. The carrier deposited the parcel in a pick-up point without my consent, although this type of product requires refrigerated transport and direct hand-over. The parcel remained several days without refrigeration, making the product unfit for human consumption.

Under these conditions, I was unable to accept or collect the goods.

I contacted the seller multiple times by email to request a solution (refund or replacement), but received no response at all.

As a result, I have:
• filed a formal complaint with my bank,
• submitted a report via SignalConso (DGCCRF),
• initiated procedures with the European Consumer Centre (CEC/ECC).

To date, I am without the product and without a refund.

30 November 2025
Unprompted review

Review of Active Assurances

Rated 1 out of 5 stars

À éviter absolument

À éviter absolument! Après la fin du contrat, j’ai décidé de ne pas le renouveler, car ils ont eux-mêmes augmenté les tarifs. Mais avant cela, ils m'ont prélevé deux mois à l'avance, et à ce jour, je n’ai toujours pas été remboursé.

Référence client : 792222. J'ai dû les appeler deux fois, mais ils ne font que promettre sans agir. Des personnes incompétentes et non professionnelles. Désormais, plus d’appels, je vais simplement leur envoyer une mise en demeure.

19 February 2025
Unprompted review

Reply from Active Assurances

Bonjour Monsieur,

Nous sommes navrés d’apprendre que nos services n’ont pas répondu à vos attentes.

Après vérification, il s'avère que votre remboursement a bien été effectué sur votre compte bancaire. Vous devriez donc le recevoir dans les prochains jours selon les délais bancaires.

Nous restons disponibles.
Bien cordialement,
Camille d’Active Assurances

Review of Revolut

Rated 1 out of 5 stars

Disgusting bank!!!

Disgusting bank. Today, they delayed my bank transfer from my main bank. I sent an instant transfer, but Revolut decided to review it, a bunch of ***, and as a result, I lost a lot of money. Also, for everyone dealing with cryptocurrency, avoid this bank: besides the high commission, their spread is just unimaginable. The price at which you can sell or buy does not match the price on the chart at that moment!!! I paid a $400 spread + commission for a $10,000 transaction, this is unimaginable!!!

23 May 2024
Unprompted review

Reply from Revolut

Hello!

Thank you for sharing your review with us, and I'm sorry to hear that your experience with us left you feeling this way. I can assure you that we work hard every day to provide the best experience and service possible. Your feedback is crucial to us as it will certainly help us improve.

Since you shared your information with us here, I managed to locate your account and upon taking a closer look at your case I can see that you were in touch with my colleagues from the support team via the in-app chat, and they have assisted you with your pending transfer issue. I do understand that you had sent an instant transfer, however this may be a local instant SEPA transfer that usually takes anywhere from a few minutes to 1-2 business days. You can track the progress by tapping on the transfer in your transaction history. More details regarding transfer timeframes can be found here: https://help.revolut.com/help/transfers/outbound-transfers/how-quickly-will-my-transfer-arrive/how-fast-is-my-transfer/.
In addition to this, please note that the exchange rate for your crypto transaction is generated based on market factors and you will always be shown a margin on the transaction amount separately. You can see a full breakdown of the cost on our Fees and Charges Section here: https://www.revolut.com/legal/crypto-exchange-fees/.

Also, be assured that if you require any assistance with the app features, please don't hesitate to contact us via the in-app chat again wherein our support team will always do their best to help.

Best,
Rosa from Revolut