Absolute disaster.
Absolute disaster.
This company promised to make my tax declarations easier. It turned out that they make it more expensive, and more difficult.
They completely overcharged for a registration that I could have easily done myself.
And then before even presenting the first declaration they wanted a lot more money to connect my Shopify stores. Even though I mentioned upfront our situation and they said it was no problem.
They mainly work with VA and outsourced partners.
I really would not recommend working with them.
Reply from hellotax
Hi Ines,
We are very sorry to hear that your experience with hellotax did not meet your expectations.
Pricing, the scope of the registration service, and any additional costs related to connecting ecommerce stores should always be communicated clearly before work begins. We understand how frustrating it must have been to discover additional requirements and costs after you had already explained your setup.
We would like to review your case carefully, including the information provided during onboarding, the registration charges, and the proposed Shopify connection fees. Please contact our support team with your account details and reference this review so that we can investigate what happened and discuss a suitable resolution with you.
Thank you for sharing your feedback. It helps us identify where our communication and processes need to improve.
The hellotax Team