Barbara Viscj

We booked a bike in September with the basket and there was no basket.
The first payment was by card. We have no idea what happened but the payment didn't go through and nobody told us and we were charged the double for that. 100% of interest (?). I tried recently to contact you by WhatsApp as i did in the past and now there is wheelie who asks for the last card numbers just to connect one with a human. In fact I never get to speak with a human. Honestly what is this trend of making a customer service less and less approachable? So in few words: bikes ok service not that good.

THEY ARE A SCAM.
I booked a car for my husband with Carjet for the first time. I selected what seemed a very good deal, I added the insurance and paid as my credit card can show. My husband went to fetch it at Malta airport and he was asked to pay again and also the insurance. They said also that this operator only works DEMANDS other 46 euros for fuel as they don't want the customer to fill the tank. So at the end for renting a car for 2 days costs us 26 euros paid by me at front plus other 120 euros they demands at the desk. In Malta one can rent a car starting from 15 euros per day, it would be 30 euros if we rented as usual. in this case we paid almost 150 for a very small car (not even in the best conditions). When we tried to contact them they didn't even read the content of our claim and instead they dismissed us with an email explaining the payment methods. (here below their reply).
They say that 'everything is clearly written (so why many customer have the same experience?) and they are committed and bla bla' BUT that is nonsense as all the bad reviews they received, at least in Malta, can prove. So if i were them instead of looking at the 'perfect' communication to reply to a bad review I would look at what is wrong with the service they deliver and why so many clients are so disappointed in them !
They AI reply to our complain on their website: Gentile Sig Massimo B...
Grazie per aver contattato CarJet.com
Ci hai inviato una domanda sulle condizioni di pagamento della tua prenotazione.
Qui puoi trovare maggiori informazioni circa le condizioni di pagamento con la compagnia di noleggio della tua prenotazione:bla bla bla... '

i found a good choice of places and the pictures looked quite similar to the reality.
the only reason why i didn't give a 5 star review is that among 10 or more adv i sent a message only 4 replied. it looked like the others were not active or old adv. I think it would be best to check and make sure that the room that are not available are deleted by the batabase

we found a place easily and the pictures where very real to the place we found- I didn't give 5 stars because we had a bit of a misalignment about the first month payment and i couldn't reach HousingAnywhere even if i left a message for them

the website is easy to navigate and i could find a room for my son so the company did the job well

two out of two flights changed the schedule and we needed to adjust the connection flight too loosing some money. The good companies don't put the client through this

SCAM ho preso un voucher e pagato 240 euro. avevano detto che si poteva usare ad agosto ma poi lo scorso agosto erano chiusi per ferie. Ora li sto cercando da 10 giorni, via email, via whatsapp, via telefono ma non rispondono. Hanno preso i soldi e sono SCAPPATI... non riesco più a contattarli. Ma come si fa a fare business cosi... ma che vergogna

we used them twice and both times they charged us for damages that were there before. the second time they gave us a seriously damaged car and then they used the credit card details to charge you. Then after one month they charged again for 4 euros... they are just dishonest

l'idea è molto bella e ben presentata, il servizio fino ad ora è perfetto