Sandra

Very bad service! We bought a sounder in November 2023 that clearly do not work since it shifting between channels now (screaming out wi-fi, bluetooth/,wi-fi, bluetooth for minutes while watching the TV which is super annoying) and then and buttons do not work.

They took it in for service, (ofc didn't find anything) and asked ME to take the broken piece home, why should I. I bought something but did not get a function one. They asked to video/record the error next time but hello, I already did at the first time which I also mention AT THE FIRST TIME.... I just don´t through 6K in the lake and also I had booked a car to be able to pick it up and then I come to a broken piece. If I order with home delivery and it's broken, you are responsible to return and fix it, not me, SUPER BAD EXPERIENCE!!!!

Also, if you do not find anything please state that in the message that the service is done without doing anything, because the service was NOT DONE and this useless trip took me over 1,5h since need to pick up car and drive it back for nothing.

So in total I will be without my soundbar for over a month (since they took it on another service, hello what kind of service guys do you have who need to do the same service twice to find the problem?????). Also no replacement item has I received either, just a very very bad experience. First and last time I order from this store!!