Pat

My gift voucher I purchased 10 days ago to someone has not been delivered to the recipient as yet . Not impressed with the service .
Since submitting my review , I have heard back from the company stating that the voucher was ‘dispatched’ two days after I purchased it on the 10th. of June . However each time I checked my account on their site right up until the 17th. of June , it stated it was ‘pending’ . Which gave me cause to be concerned . It was only when I checked again on the 18th June after sending e-mails to enquire that it stated it had been ‘dispatched ‘ .
Another communication today from the company states that the order status ‘pending’ was in fact pertaining to the ‘invoice’ and not the actual ‘order’ . When it clearly reads ‘order status’ ,perhaps it should read ‘invoice status’ . For the purchaser to be able to track their ‘order’ , I think it could be made a little clearer . I do accept their apology though because other than this confusion , their service turned out pretty good and my family member received her voucher on time . Bottom line , I will use their service again .
Thank You

Like other reviews from Sonomads customers , my husband and I also found their travel insurance reasonable and their representatives quite informative . We had reason to submit a small claim for just under $500.00 while away in Mexico . We were informed by e-mail from World Travel ( I’m guessing Sonomads underwriters ) in Ontario this past April that our claim had been approved and a cheque would be on its way by the end of the month . At the end of May I e-mailed back to say it had not arrived as yet . Got no response , so June 8th. I called them by phone and spoke to their claims dept . Confirming they had our correct mailing address , I was told that they would re-issue a cheque and mail it right away . I called again June 21st. I was then told the cheque was only mailed out on June 13th. July 5th , still no cheque so I called again and asked if they could either direct deposit the claim amount to our financial institution or e-transfer ? . I was told that their accountant could only do that so I asked to speak to her . Was told she was on another line so I left a voice message for her to please get back to me . No response by afternoon of the following day so again I called and said I would have to contact their compliance dept . if no response . This time they let me leave my own message on the accountants voice mail . I finally received an e-mail from their accountant the following day with an apology for the delay and asking for my bank information to enable the claim amount to be deposited to our bank . July 7th it was deposited . Just a follow up to say that at this date no first or second cheque ever did arrive in our mail box ? I hope other people who might need to make a future claim never need to go through this hassle .