Alexandra Kroshilina

Terrible experience! 3 months ago i contacted them with a question if they could make a custom made kitchen island for me. We discussed the details, they named the price, i paid that in full. Estimated production and delivery time they stated was 30 days. It's been more than 3 months now: i have no kitchen island, no money back. For weeks now I've been calling them, sending emails and whatsapp messages almost daily but mainly they are simply ignored by the company. For the rest i get some vague and empty replies. HORRIBLE SERVICE! Don't recommend dealing with them if you don't want to lose your money, time and nerves for nothing!

I ordered my bike in MARCH 2024 with an expected delivery date in May 2024. It’s now SEPTEMBER 2024, and guess what? Still NO BIKE.

So, 7 months ago, I paid 3,000 euros for this bike, and I still haven’t received it. The customer service is absolutely useless: they have no idea about the status of my order, provide misinformation, and make no effort beyond sending the same lame scripts about “appreciating my patience”. Well, guess what, there’s literally no patience left! They don’t offer any alternatives or at least decent compensation, never inform me about delays, and can’t provide any meaningful details - just nothing.

This has been the WORST CUSTOMER SERVICE experience of my life. Every time I reach out (and it’s been dozens of times over these 7 months), it feels like talking to a wall—completely pointless.

Oh, and here’s the kicker! I keep receiving spam emails from Cowboy, urging me to buy an e-bike with promotions like “1 year of free insurance + free rear rack” - this is what they offer to their buyers-to-be.
And guess what they offered me as consolation for 6 extra months of delays after many-many complaints of mine? A 50-euro discount. Seriously? 50 euros? I laughed so hard!

Long story short, if you don't want to end up without both your money and your bike – don’t ever order from them!

UPDATE: 5 days ago Cowboy replied to this review and asked for my details "to work on finding a suitable solution as quickly as possible" (their message is below). I provided my contact details right away. And - as expected - nobody contacted me.

I ordered my ebike 8 weeks ago, the waiting time Cowboy announced to me back then was 5 weeks. Now they say that i'll have to wait for 2 more months. That's insane!

Delivery takes extremely long time: more than a week from Amsterdam to Amsterdam is way too long.
The courier location status in the app is not correct so it's not helping at all: we missed each other.
I changed the delivery option to a pick up option and I'm waiting for 3 days already for them to deliver my package to a pick up location.