Australia
Review of Cachia
The quality is absolutely amazing. They feel so nice on the skin, however, after a few washes I have noticed the pants stinking in length. From being at my ankles to being above my ankles. I do not use the dryer.
Review of Yunexpress
I ordered a product on the 04/03/25. It was shipped on the 10/03/25. It’s now the 25/03/25 and my lord is their shipping terrible. On the 17/03/25 it showed it had arrived in Brisbane (where I’m located) and processing cleared. But then on the 22/03/25 I checked for another update and it shows that the international flight has arrived. How can it be cleared in Brisbane for it then to only arrive on an international flight days later. It’s like they’re going backwards. This is not okay and horrible customer service.
Review of Salt Lab
Will not buy from this company again. I made an order while there was a special going. A free refill with the purchase. I did not receive this free refill. I contacted the company with PROOF of what the free item was. They had the audacity to tell me there wasn’t a free item on my order. Even though I had just given them proof. They also stated that because I used a discount code I wasn’t entitled to the free gift, but no where does it say this on their website. If you would have done the right thing by me, this review wouldn’t have gone up. Bad reviews go a long way, and so does decent customer service. You could have had a customer that would have come back, but apparently that isn’t important. As long as you make a buck off your customers, that’s all that matters to you.
Reply from Salt Lab
Hi Jessica,
I apologise for any confusion surrounding the promotion and the communication you received. Our goal is to ensure our customers feel valued, and I regret that we fell short in this instance.
Please reach out to me directly at hello@saltlaboratory.com with your order details, and I’ll personally look into a way we can resolve this for you. We want to make this right and regain your trust.
Thank you for sharing your thoughts, and I hope to hear from you soon.
Emily,
Customer Experience Manager.
Review of Hello Molly
I will never purchase from this website again. Their sizing is outrageous. I am a comfortable size 12, can often fit in size 10s. I ordered 4 size 12 dresses and not a single one fit. They’ve deemed size 12 to be a “L” They do not offer refunds. Only store credit. Why would I want a store credit with a store that can’t even make correct sizing ?
Reply from Hello Molly
Hi Jessica, thank you for sharing your honest feedback. We certainly can understand the level of disappointment and frustration that you have felt from your overall experience with shopping with us. We take all feedback very seriously where it is also an opportunity for us to bring forth the right information for our customers so that a sense of clarity is obtained where some underlying confusion may otherwise be taking place.
Firstly, we're very sorry to hear of the unsatisfactory items you have received, particularly in reference to a sizing issue.
Determining the best size for you depends on your individual measurements and comfort. Additionally, there will inevitably be sizing differences as garments will fit differently depending on the cut, supplier and design of the garment.
Our clothes are mostly based on standard Australian measurements unless otherwise specified in the product description. For stretchy fabrics, we would recommend sticking to your usual size, but for non-stretch items, we'd suggest going up a size, especially if you are in between sizes.
Whilst we do process returns with store credit, we are incredibly lenient on this and are happy to issue a refund instead as we understand that online shopping doesn't always work out!
Once your return has been processed with a confirmation email regarding the issuing of a store credit, don't panic! Please email our team at info@hellomolly.com with your order number requesting a refund and they will be able to sort that out for you.
Thank you Jessica and our sincerest apologies once again. If you have any further questions or concerns, please feel free to let us know. xo