M Janssen

Recently I have ordered a fridge magnet photo. The magnet picture quality was very bad and dark an they edit the picture from the head side. It was completely different. After complaining about it, I got a very standard response, " the picture quality was same as your photo". After connecting the customer services, they offered to make the new one. It was what we expected. I appreciate the effort to solve the issue.

Recently done the 8 days group tour of Croatia. That was not the holidays, it was just sitting in the bus and travelling to one place to another. The locations of the hotel are so far that every day travelling to visit some place takes more time than you spend time in a place, like in the bus 6 hrs and visit 3 hrs.
In brochure the description of every day is not correct, compleet wrong info.
Two hotels almost middel of nowhere.
I would say don't book, its wasting of money. Croatia is great country to visit but not with TUI.
When we visited the places, its like just walk quickly a to b , otherwise we are late for the dinner.
And the reaction of TUI is: sorry that you experienced in that way!!
1 star is for the tour leader only.

very good quality and the communication was very quick

The rubber of washmachine is broken and complained on 9 may 2023, and its still not changed. everytime I call, same answer, its not available!!!!