Marco

We are extremely disappointed with AEG.

We received our new refrigerator (order no. 0021386975, delivered March 28), but it arrived with missing essential parts and visible damage. Because of this, the fridge is completely unusable.

What followed has been even worse:
- We immediately contacted customer service – no solution, only generic replies
- We tried calling multiple times – hours on hold, no answer
- We were forced to order the missing part ourselves from their own online shop
- That order has still not been shipped, with zero updates

So at this point:
- We paid for a new appliance we cannot use
- We paid again for a spare part we should never have needed
- And we are still waiting, with no concrete action from AEG

The only response we received was a standard message asking us to “please not follow up” because of high request volumes. This is simply unacceptable.

A company like AEG should be able to handle basic customer issues like missing parts and damaged deliveries. Instead, we are left without a working fridge and without support.

We expect:
- Immediate shipment of the missing parts
- A refund for the part we had to purchase ourselves
- Proper handling of the damaged product

Until then, we cannot recommend AEG to anyone.

Very disappointing experience.

I bought a pair of shoes which I returned unused a few days later due to incorrect size on 05.12.2022 (I even have the shipping receipt from DHL) . After that no news about my return for weeks and months. When I asked for money refund, they replied me that it can be done only when they will find the shoes. Again then no additional feedback(or answers to my mails and calls), until Feb 21st 2023 (almost 3 months later!!) when out-of-the-blue they just sent me an email telling that the refund won't happen because the shoes are dirty! That's incredible! I have no idea what happened to the shoes after I sent them back and if someone use them or if the dirty ones they found are really the ones I sent them back or just some other random shoes they had in the warehouse! That can't be my problem and it's unacceptable that they haven't refund me yet! They are scamming... watch out to that "company"!!