BCNSFW

The two factor authentication is very flawed. Life is much easier than this experience. Every month I go through tremendous headaches attempting to login and pay my invoices.

After one failed attempted IP is banned. The codes are not available if you use multiple devices. I cannot for example login on my laptop ... I must navigate on a iphone and the two factor authentication. It’s very sensitive and unerving.

UPDATE:

I have had 3 accounts with this company. The first one was for over one year. I use several offshore companies this one is primarily for backup. I changed to another company which I thought was better however it wasn’t, I retuned to this company after 6 months. My second account I wanted to upgrade but the equipment/hardware was limited thus we agreed to move to another server which allowed upgrades. During these changes the 2 Authentication was also problematic for me, I have support tickets to verify this— I realize the company policy and understand their rationale HOWEVER there must be a workable way to amplify it.

In today’s situation with so much data and passkeys , changing them constantly is a headache for certain customers, I am one of those customers.

The last three months , I have had difficulty, the reasoning I cannot share in this or any public forum, however my concern now is not losing my data files with current server inaccessible to me to even pay invoices.

I’m now waiting to resolve my issues whereas I don’t have to constantly log in with ever changing codes that must be generated because as stated before the systems blocks me after each attempt after I login with correct password and after the screen requires a generated code. On a phone device it works sometimes but rarely. It doesn’t work at all on my laptop which is where it should and is more convenient — laptops and phone devices have different appearances and performances.

So, this is second day and I, a person with limitations am completely blocked from my account and waiting and hoping for preservation of my data.

I cannot locate their chat, email or phone number for this company. I have been a customer over 10 years ... very few complains until now when one of my domains in my portfolio is offline, how long I don't really know but their shouldn't be a landing page for their company there!

I think it has changed for the worse.

I have been a customer for many years and they (INWX) is a top-level registrar who protects your domain registrations.

Whatever you do DO NOT register domains with these fraudsters.

FRAUD is what's going on with them. Only that.

I registered 2 domains with them three months ago and they still aren't live.

Here's what I know for a fact they don't have a company Telepone listed. They have a Chicago address however I am suspect that it is legitimate much like their services.

I have written many customer service tickets after many failed attempts to correct DNS and Namesevers records.

I knew that they were sketchy after registering the domains and immediately requested to transfer to one of two domain register that I have very large portfolios and have worked with for over a decade.

Why did I register the domains with them? I saw a cheaper price listing pop-up on my device. Cheaper is not better.

I had a chat with them about exchanging my legal counsel information for theirs and they gave me a local police number!!

Yes, very sketchy and not American nor Western Europe. Perhaps some third world country rat hole operatives. Be Careful. In fact just DO NOT USE THEIR SERVICES.

Next week I will contact my bank and request a formal complaint to Visa/PayPal and Mastercard.

This deception is not acceptable. They can run but not hide.

An aside: I have screen captures of the entire experience navigating this HellScape.

I’m not sure about them. I have a server and the support is rather slow in responding and confusing sometimes because of email and tickets overload.

I be been a customer for about 1 year and to be honest I never bothered to check around for others until recently.

I also registered two domain names with them which I never took possession of … allegedly blocked by register. I didn’t receive any notice until my query and no refund or credit was offered.

Be careful…

Today is 8 February…my delivery date was listed as the next day, then 2 February … I ordered my server on 30 January….

It’s still not been delivered nor has my account been credited for x3 charges.

Be very cautious hiring this company.
They’re in India.

Rather slow in dedicated servers coming online. Today is 5 February 2025 I ordered a server about 10 days ago. In fairness, I did not know that it took so long, nor did I read that in the company's online ... wait they haven't an online FAQ section.

It's imperative that I also mention that after contacting the customer service my server was promised in one day - this never happened.

I am waiting to see how this shakes out because I have contacts with VISA and if they block you, you are left with no payment gateway.

I ended up losing over $500 between this wait period because I have 2 servers which I was relocating. I started the move 10 days prior to contacting this company.

In hindsight, I would not do it again. I will keep looking around for a good DMCA IGNORE hosting company. There are a few and I have content on three servers offshore. This was suppose to be my fourth but was only trying them about to see if they had fast video streaming speed.

I will be back with an update- defintely. To repeat, if VISA blocks you so will Paypal, Square, Stripe...