JA

I ordered from Legology expecting to receive a free Lymph-Lite Dry Body Brush, as clearly advertised with my purchase of Air-Lite 175ml. However, the brush was missing from my parcel.
When I contacted customer service, they initially said they would investigate but later refused to send the brush, claiming the promotion didn’t apply to subscriptions. Nowhere during checkout was this restriction stated, which is definitely misleading advertising under UK consumer law.
I requested a fair resolution, but they refused to honour the promotion or offer a suitable alternative. Very disappointing experience—beware of unclear promotions and poor customer service!

Great experience, around 3 months the cash back was confirmed.