Bought a startank from Safiery
Bought a startank from Safiery. It's only working sporadically and Bruce is not responding to my e-mails. Before I bought it I asked if it was possible to avoid import duties and he replied that it was possible. I then bought the unit off of his website and then I had to pay import duty anyways. He then responded that I had to order through a EU supplier, which he still hasn't told how to find, as his website is not showing where to find suppliers, and he is not responding.
But the most annoying part is when he is not responding to my e-mails when I am asking for support to an expensive product that doesn't work.
Can't recommend being scammed by Bruce!
Reply from Safiery
Hi Simon,
Thanks for the feedback. There are a few points worth addressing so anyone reading has the full picture.
For all customer support and warranty matters, the correct channel is support@safiery.com, which is monitored by our team. Direct emails to individuals can be missed during travel or high-volume periods, which is why we route enquiries through the support inbox.
On import duties, direct purchases from safiery.com ship from Australia and are subject to the receiving country's import rules. EU customers wanting to avoid this typically purchase through one of our European distributors. We can provide current distributor details on request.
For the STAR-Tank sensor operating intermittently, please lodge a warranty claim at safiery.com/warranty-and-rma/. The STAR family carries a 5-year warranty and our technical team will troubleshoot the unit and provide a remedy if required.
Please email support@safiery.com and we will pick this up directly.
Kind regards,
Yvette
Safiery