The Bag looks like it's secondhand
The bag I received looks like it's secondhand. It appears dirty, and there is mold all over the inside of the bag. You should clean it before shipping it to the customer.
27 August 2023
Reply from Gio Moretti
Dear customer, we really appreciate that you took the time to provide us with your feedback.
We are sincerely sorry for your recent negative experience, we take this kind of thing very seriously as it represents an opportunity for us to improve ourselves.
We are sorry that our product seemed second hand, but we assure you that this is not the case.
Best regards
Customer Care