Michael Domeney

Easy to book, and a good selection of locations to choose from. I have used locations in France and all have been of the highest standard and very safe. It appears that Paclick have expanded locations available in Paris, including one that’s very close to the apartment we use.

It’s all they seem to do is produce spam, and when you try and unsubscribe from any of their spam emails, normal virus checkers warn that it is a safe site. Companies like this just make the Internet a pain. Based on what I am reading the lowlife who owns this company has a terrible reputation.

When I purchased my Audi Q4 eTron I was assured that the install of my Ohme Home Charge would take place BEFORE the vehicle arrived and that Omhe had access to the Audi system for vehicle status. My vehicle was in build the last week of June 2024, and release for shipment 1 July 2024. It took Ohme another 2 weeks to contact me and now 3+ weeks after my car was delivered, I'm still waiting for the installation. Almost daily calls to Ohme and getting daily commitments that go by. I would really encourage EV buyers to seek other options and for Audi buyers accept the cash refund option.
The latest is that they cannot find my payment which was sent to their bank a day ago. They forget that BACs transfers are done in hours not days and they have my funds. Getting really tired of having to chase these people on a daily basis and listen to false commitments. Clearly their accounting department is as poor as their customer service. Hopefully their products are not as poor.

Excellent communication during the pre-sales process. Shipping was prompt, and I had my fridge within a few days.

Arrived withing the window sent in the email. They even called 30-mins before arriving to say they were on the way. The team were very polite and professional. After unpacking they checked out the Wine Cooler for damage and took away all of the packing materials.

Clear communication from pick up to delivery. The delivery time range provided was accurate. Further, their tracking website shows a map with the driver location, which can be very useful.

The installation was not correct. The washing machine was not stabilized with the feet being adjusted. As a result the washing machine vibrates badly. Reported to Panther who referred me back to LG, who does not return calls. No accountability demonstrated by Panther or LG.

I needed a custom size for a special project. Few places offered the ability to tailor the order.
The site was easy to navigate and place the order, and the order was promptly dispatched.

Excellent selection of quality furnishings. Friendly and helpful staff. No pressure sales. Solid commitment to customer delivery excellence.

Poor communication. They did not provide notification that the $650+ device installed in my vehicle was going to be made obsolete, and I would need to buy and install new hardware if I wanted to continue service. They also fail to provide advance notice of subscription expiration. All they blamed on the Dealership. No accountability- terrible customer service and loyalty.

Their “unbeatable” warrantee service is a joke – worse a fabrication. Tod Dixon should be ashamed of himself. I have been waiting for settlement of a warrantee claim filed in early 2021. I would have filed the claim in 2019, however I was told that due to COVID-19 there would be no service calls performed. The order for the replacement door was made on the 16th of March 2021, after a lengthy wait for a warrantee specialist to visit my home. It is now the 30th of December 2021 and there has been no resolution. I have made frequent attempts to contact Champion and get an update, however there is always someone in the communication chain that cannot be reached to provide a status. This is outrageous, and if my company behaved like this we would be out of business.
Update: 13-Jan 2022
Contacted them last week. The normal excuse that they are waiting from a response from someone WITHIN the company who appears to be ignoring the request. This really occurs in companies? If I do not get a response in my company I have a clear path to escalation - if need senior executives. I was told I would have an update call by Tuesday 11th - it’s not Thursday the 13th. I will call again tomorrow and expect no better. Tomorrow I go to the BBB and 5 NBC DFW to see if the can get a response,