I am extremely dissatisfied with the…
I am extremely dissatisfied with the service I have received.
For over a week, I repeatedly contacted customer services for updates regarding my order and concerns, yet I was continually left chasing for information. I was assured on several occasions that my order was progressing and due to be shipped, only to then be informed that it had been cancelled because of an item shortage.
I was also promised a call from a manager, which never happened. Furthermore, I was advised that some of my previous requests had not been picked up properly, which only added to my frustration and lack of confidence in the service being provided.
Whilst I communicated with Habiba and Menna throughout this process, the overall handling of my case was unacceptable. I spent considerable time chasing updates, received assurances that were not followed through, and ultimately ended up with a cancelled order and no meaningful resolution and still seeing if I actually get my refund
This experience has been stressful, frustrating and far below the standard of customer service I would expect. Customers should not have to repeatedly chase for updates, be given assurances that are not honoured, and then be left disappointed at the last minute.