I am very dissatisfied with this…
I am very dissatisfied with this elevator. I have lived in this building for almost five years, and the elevator has had problems since the very beginning. The building was newly constructed when I moved in, but the elevator was already malfunctioning.
Unfortunately, the situation has never improved. The elevator continues to break down regularly, and recently it has been out of service almost every weekend. This causes significant inconvenience for residents, especially those living on higher floors, families with children, elderly people, and anyone carrying groceries or heavy items.
After nearly five years, I expected a much more reliable service. The recurring breakdowns suggest that the underlying issues have not been properly resolved. I hope KONE takes responsibility and provides a permanent solution.