Austria
Review of Europcar France
Laïla de l'agence de CDG a été très agréable lors du check-in!
Reply from Europcar France
Bonjour,
Merci d'avoir pris le temps de partager avec nous votre agréable expérience avec notre agence.
Nous transmettrons vos commentaires à notre équipe et nous espérons vous revoir bientôt dans l'une de nos agences.
L'équipe Europcar
Review of Tohapi
My partner and I had booked a stay at the La Forêt campsite (Arcachon) without cancellation insurance because we were sure we could come. However, during an accident, my partner broke his foot and will not be able to fly (we live in Austria). When I called the customer service of Tohapi, after explaining the exceptional situation, no understanding or commercial gesture was made. As a result, we have the honesty to cancel in advance (no "no show", so our place can be resold) and we have to pay all the costs (including "extras" such as towels / bed sheets reserved!!!). I don't usually post this kind of review, but here I am disgusted with the lack of customer orientation!!! In short, we cannot in all honesty recommend stays at Tohapi campsites!!! :-(