Larry

As Sainsbury's changed parking policy (£10 for 2 hours, free for 20 minutes), I tried online ordering.

I placed and paid the order with all items set to "no substitution". Sainsbury's substituted items, adjusted the price and automatically took a second payment from my credit card.

I filled in online refund request form but it said "The Order number you entered is not eligible for Groceries On Line order refunds."

I used the online chat and waited for around 30 minutes, then went to get a coffee and back in 5 minutes and saw their reply "It looks like you've stepped away from the chat, so I'll go ahead and close our conversation". I'm now waiting for their colleagues again (another 25+ minutes) and spending my waiting time to write this review.

It's horrible service level, much worse than Tesco / Morrison.

The letting agent claimed a deduction in Jul but the amount he quoted is higher than the market price. I have agreed part of the amount and the remaining was left in dispute since mid-Jul. I requested the agent to provide evidence to justify his claim and the DPS system shall have already send him an email too but there is no response from him.

It has been 4 months that DPS holds the amount in dispute, receives no response from letting agent and never starts the dispute resolution service.

While DPS is supposed to know the letting agent is not responding to the claim (it's in their system!), they still insist I shall pay for a Statutory Declaration about the fact they already know.

The price is cheap and my Samsung TV was delivered on-time.

The condition is not perfect (with little scratches, dust and fingerprints on its stands and its back, and I am not sure it's the manufacturer's problem or PRC's problem) but I accepted, at least the screen looks good and it came with 5-year warranty.

The customer service is not excellent but they did follow up eventually.