Quite easy to do but time consuming
Motorway helpful but when you list your car and take pictures make sure you’re honest about everything wrong with it or else when they come to collect they knock the price down substantially. Be prepared though, process takes couple of weeks.
Reply from Motorway
Hi Joanne,
Thank you for taking the time to leave us your feedback, and we're sorry that you were unhappy with your experience.
We can see that your vehicle sold on the 19th of November, documents being confirmed the same day. We expect buyers to be in contact within two working days from the point that your documentation has been verified, with collection no more than 7 to 10 working days later. We can confirm that the collection did take place within the correct timescale, however, we want to apologise if there was any inconvenience caused.
Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile.
You’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price.
It is regrettable that your experience was not more in line with our expected customer journey and high standards of customer satisfaction, but we would like to thank you for using Motorway to sell your vehicle and wish you all the best going forward.
Kind regards,
Kristy
Motorway Escalations Team