chris

The blinds look exactly like they did on the website, so I am really pleased with them.
The instructions on how to measure were super clear.
I was kept well informed of the ordering/ delivery process.
I did have someone to help me fit them but only because I am not super confident at DIY.
I’m couldn’t be happier with the whole process.

The vendor was really easy to deal, in particular delaying my delivery as I was away for a funeral.
I also love the sideboard which is beautiful.
The only reason that I’m giving 4 stars instead of 5 is that the item was only delivered to the ground floor of my house and my living room is 8 steps above my front door ( a half flight of stairs). Which was somewhat of an inconvenience.

Dinesh was very knowledgeable and reassuring. It’s nice to be able to talk through large purchases face to face with an advisor in store who has a wealth of experience.

Very sytrightforward and easy to use website.

Looking forward to receiving the item...

We have just completed the sale of a vacant property from my mother's estate. You would have thought that this sort of thing was bread and butter for a firm such as DC Law.
Not so it would seem.
Since any properly sale is usually part of a chain and often comes together at the last minute as various pieces drop into place, it would seem sensible to have a simple checklist of the various documents required so that these can all be assembled and checked at the outset.
We were dealing with the Southport Office. If such a checklist does exist it has not been shared with that office. Throughout the process our contact there continually came back to us for different pieces of information, when we did send the requested documents or information they would sit on them for weeks and then contact us at the eleventh hour to say that this photocopy or that document was insufficient - this despite us contacting them on a number of occasions early on in the process to check that they had everything they needed and it was all in order.
Contacting them - that brings me to another bug bear. It was virtually impossible to speak to our designated contact. She very rarely answered the phone and to my knowledge has never returned a voice message. When she did email it was invariably late or rude or failed to answer the questions we had raised. She seemed to treat the 5 day response time as a target not a maximum, which had the effect of dragging out the whole process for much longer than it needed to be.
To cap it all when we were sent the final financial statement through unapproved funds had been transferred to the estate agent which we had said we were dealing with separately.
I am not sure of the exact relationship between DC Law and Express but it seems fairly cosy - for example when we asked our contact at DC Law for her supervisor's details she sent us the details for someone at Express.

Lovely web site with lots of choice, advice and easy to use. This translated well into the service that I have received - both in terms of plant delivery and aftercare advice. I will definitely be using them again and whole heartedly recommend them to others