Bike broken within a year and no repair or replacement
I bought a brand new bike and the crankshaft broke within the first year. Bikester only offered 25 EUR to have it repaired, whereas the actual cost is more around 100 EUR. When I pointed this out, they stopped responding to my messages. After various reminders from my part, they finally replied that the crankshaft only has a 6 month guarantee. However, their general conditions mention a 2 year guarantee with no specific exclusions. When I asked what their claim was based on, they never answered. I’m now left with a brand new bike that’s unusable after one year, and no solution whatsoever in sight. Unfortunately, Bikester takes no responsibility for its faulty products, and does not respect the two year guarantee. I would think twice before ordering anything with them.
Reply from Bikester
We're sorry to hear about this situation. Unfortunately the crankshaft and chain you mention in your e-mails fall under the 6 month warranty. As stated in the manual received upon delivery of the bike, any problem or defect with those parts that is not caused by a manufacturing fault but comes from usage of the product, fall under 6 months warranty and not 2 years. We refer back to the last e-mail our colleague sent in January.
With kind regards,
Your Bikester team