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Olga Gubanova

Germany

Reviews

Review of Sneakerdistrict

Rated 1 out of 5 stars

I placed an order ET105016919 on…

I placed an order ET105016919 on 11.05.2025 and didn’t get anything and nobody answers to my email. So my 98 euros are just gone. Shop is just fake.

11 May 2025
Unprompted review

Reply from Sneakerdistrict

Liebe Olga Gubanova,

vielen Dank für Ihre Bewertung.

Es ist sehr ärgerlich zu hören, dass Sie Ihre Bestellung immer noch nicht erhalten haben. Wir haben jedoch keine E-Mails von Ihnen erhalten. Es ist jedoch unser Fehler, dass wir Sie nicht über den Status der Bestellung informiert haben, wofür wir uns entschuldigen, es ist etwas in der Lageranbindung schief gelaufen, wodurch das Produkt derzeit ausverkauft ist.

Aus diesem Grund werden wir Ihnen Ihren Kaufbetrag gutschreiben. Sie erhalten in Kürze eine separate E-Mail, die dies bestätigt.

Sollten Sie weitere Fragen oder Unklarheiten haben, können Sie uns gerne kontaktieren.

Mit freundlichen Grüßen,
Etrias Kundenbetreuung

Review of Sneakerdistrict

Rated 1 out of 5 stars

I placed my order on 11.05.25 with…

I placed my order on 11.05.25 with delivery in 3-5 working days. So today is 20.05.2025 - I didn’t get my order, I didn’t get any notification that it was shipped, tracking is empty and customer service doesn’t answer to me.

11 May 2025
Unprompted review

Review of Parfümerie Douglas GmbH & Co. KG

Rated 1 out of 5 stars

Missed item, no answer

This is not a first time I have a bad experience with Douglas, from my 5 orders, 4 were with some issues - smaller or bigger, but somehow they usually could manage them in 1-1,5weeks. But now…
I got a delivery for my order DGLDE0019273211, but somehow one of the items was just missed. I wrote an email to support on1st of December. There was a week of silence, I chased them up, after that they sent me a form, I filled it in and send them back and now there are two weeks of a total silence, nobody answers, although I wrote around 4 emails.
This set was supposed to be a gift for my friend, but now I have to find out a solution myself in a very short timing, although Douglas just doesn’t care 21 days to even answer what they are doing something.
Never again, such a miserable experience.
I’ve never thought that such kind of service even can exist in 21st century.

30 November 2022
Unprompted review

Reply from Parfümerie Douglas GmbH & Co. KG

Hello Olga Gubanova,
we are very sorry to have caused you such a long wait and apologise very much for your inconvenience. As our new warehouse is still presenting us with some logistical challenges and we are dealing with a very high volume of enquiries. We have arranged a refund for the missing item and apologise for your inconvenience.
Best regards
Judith from Douglas