Creative Ape

they're terrible, you pay for a subscription and then have to pay additional fees for certain events

really underwhelmed with this service. Terrible software and horrible user interface. Used it for less than 20 minutes and regret purchasing this

time wasters. i contributed and still didnt let me use

These guys scammed my 60 year old mum for 1600 and took advantage of the fact she was panicking.

A common locksmith scam is to say they have to drill the lock and replace it when they could have picked the lock in a couple mins.

No way does it cost 1600 to replace a lock, they took advantage of her.

No conscience, terrible people

This company are exploiting young drivers. If you look at review websites, there are literally hundreds of extremely negative reviews warning people to stay away from them and how they are exploiting people. Also people speak about the exact scam they’re inflicting upon me.

They have a overall rating of 1* star on Trustpilot which consists of loads of negative reviews about people’s horrific experiences dealing with this company but specifically the “ braking harshly “ score scam they keep pulling.


I have a black box fitted to my car. The company has an online portal where you can look at your driving score and braking score.


Strangely, I received two warnings for braking harshly but I don’t think I was braking harshly. If I was, braking harshly would be dependant on what’s going on around me.

I brake in reaction to other cars, if I don’t brake, there can be car crashes.

They won’t tell me the date, time and location of the offence but also the exact log in details they gave me to access the dashboard have not been working so I can’t even check what they’re accusing me of.



Then one day when I came home I received a notification from them telling me I’ve braked harshly again and so they’ve cancelled my car insurance and I have to pay 400 and something pounds for the remainder of the 12 months.



I keep emailing them asking them for the specific dates, times and locations of where I supposedly committed these offences but they reply with an email that just explains the way their driving score works and never directly answers my question. They beat around the bush and also won’t let me log-in to the driving / braking score dashboard so I can actually see the analytics and things they’re accusing me of.

The payment team keeps calling me chasing me for payment but the customer service team leaves me in the call queue for ages and then puts the phone down on me when I get through. I have recorded the calls

Then, the other day they sent me another email saying my current insurance company has notified them that I’ve had a claim / accident and therefore they’re increasing the amount to 600 and something pounds. Here is the letter. I have definitely not had an accident with my current car insurance and they can prove this. Also, why would my current insurance company inform my old company of an accident? It doesn’t make sense.

They won’t even say where this specific ‘ accident ‘ I had occurred.

“ We have been notified by your Insurers that they have received notification of a claim/accident.
We apologise in having to send you such an official letter but we feel it is always prudent to keep our customers informed of all information which could affect them.
IMPORTANT INFORMATION
We note that you have chosen to pay your annual premium by monthly instalments and you should be aware that in the event of a claim against your policy, the Insurers do not issue any cancellation refund against the annual premium. This will mean that if you do not complete your monthly instalments, and you cancel the remaining payments, then the full annual premium becomes payable immediately.
Failure to pay the amount outstanding will result in your account being passed to a Debt Collection Agency, where additional costs will be added to the amount owed.
If you require any assistance in this matter please do not hesitate to contact us and we will be happy to help. “

After looking at loads of review websites, I’m not the only one with this situation as loads of others have experience the exact same thing.

Cancelled my insurance after sending out two warnings for me “ braking harshly “ not taking into account the fact that how hard you brake is dependant on what’s around you.


Also making me pay the remainder of the yearly insurance even though they’re not covering me?