Thuggery and Theft Disguised as AI Document Analysis
Cloud has become a complete waste of time and is deteriorating by the day. What is most concerning is the way it handles documents. It gives the impression that it has read an entire document when, in reality, it appears to read only selected snippets or chunks. It then generates summaries, analyses, and answers as though they are based on the full document, when they are often based on only a small fraction of its contents.
The result is inaccurate, misleading, and unreliable output. You believe the AI has reviewed the complete document, only to discover later that important sections have been ignored. When pressed about inconsistencies, the model itself admits that it cannot read the entire document and is limited to the snippets provided by the search tool. That is not what users are paying for.
This behaviour fundamentally undermines document review. It creates the false impression that a document has been fully analysed when it has not, leading users to rely on incomplete and potentially incorrect summaries, conclusions, and recommendations.
In my view, this is deceptive. Customers are paying for a service that presents itself as capable of reviewing uploaded documents, yet it appears to process only fragments while giving the impression that the whole document has been read. Charging customers for that experience is unacceptable.
The product has become a constant headache. Even the top-end models struggle with tasks they should handle routinely. Instead of improving the product, the experience has steadily declined.
Shambolic. Shameful. Despicable. Disgusting.