CC

Clint Chevannes

United Kingdom

Reviews

Review of SaraMart

Rated 1 out of 5 stars

Ordered a coat and got sent a pair of…

Ordered a coat and got sent a pair of white socks . Refund offered means you lose the £4.99 delivery charge despite it being their mistake. Likely a scam website

6 February 2025
Unprompted review

Reply from SaraMart

Dear customer,

We are sorry that you received the wrong item and we are unable to provide you with a perfect shopping experience. Please accept my sincere apologies.

You can contact customer service via email at service@Saramart.com, stating the order number and photos of the item you received. Our customer service will reply to you within 72 hours and provide you with a perfect solution.

Thank you for your patience and understanding during this time, and wish you a pleasant day~

About this
Owen - Saramart CS

Review of TopCashback

Rated 1 out of 5 stars

I’ve been a member of TopCashback for …

I’ve been a member of TopCashback for many years now and have noticed a pattern of behaviour that I would like to share with other users.
The tracking and payout is trouble free with smaller amounts but as soon as the cashback is approximately £30 or more they get declined with varying excuses
It appears to be a company tactic as approved small amounts keeps the successful cashback percentage at a level that doesn’t look poor
“Cashback is never guaranteed “ is their disclaimer
Hopefully my experience over many years with this company will inform others

25 August 2024
Unprompted review

Reply from TopCashback

Hi, We're very grateful that you've been a member for very long time. As browsers update and policies change over time this has had an affect on tracking, which is why we've created a help page for members to follow to help improve tracking, see here: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback/

We state that Cashback is not guaranteed because the decision to award cashback is made by retailer networks not us. We advise members to double check the retailer's terms and conditions to make sure the purchase meets them, so that if we need to dispute anything on a member's behalf we're able to get a positive resolution.

If you'd like us to have a look at anything on your account, please feel free to contact us at contact@topcashback.co.uk

Best wishes,
Raymond