customer

Thorough initial discussion. Experienced and considerate contractors. No initial site visit so it was a concern to pay in full up front. Little time allowed to explain system and app

Airport Taxi racket run at T5. We booked an Uber but it was delayed so we went to the taxi rank where the driver said he would do the 2.4m journey for £35 as per the uber. The yellow jacketed queue manager then stuffed his head in the taxi and told the driver that the fare was £50 - less than two and a half miles - (I am aware that the asirport charge £8 for drop off/collection) what is going on!?

Got 2 tickets for a sold out event and paid (slightly less than original price - whats not to like!

The showroom sell was really where the service ended. The fitting experience was not great - they couldnt really cope with an older house. They promised a marble splashback but when it came to the fitting they told us we couldn't have that and supplied a granite one which we refused. That turned into a month of arguments. Really though the main issues have been around the repairs to a magic corner unit that fell apart. I contacted Wren and they sent out a fitter who organised a replacement. Wren however, refused to respond. I had to contact them. They made note but still did not respond. Then they sent an entirely incorrect part. I phoned to get that corrected and rearrange fitting as that was just 4 days away. After three months of me contacting them (with zero contact back) i finally got them to accept the repair only to be told the 10 year guarantee was 5 years and had run out 2 months ago! I argued that i had contacted them while it was within warranty and they reluctantly accepted responsibility. They have carried out the repair but it shouldn't be this stressful! They have outgrown their service capability.

Mainly that I transferred from Smile. Which was shockingly bad but the move could not have been easier

Saniflo Engineer Acorn from Braunston Leicester - also cover London. They fitted a new Saniflow unit as they claimed the motor had gone. It was £925 for a replacement that took 1.5 hours! They said the floor was wet so the toilet couldnt be siliconed down. I said i would dry it. After he had gone i realised he had not taken up the old white silicon and used the incorrect clear silicon (too soft) so the toilet wobbles. It will all have to come off again. He left the electrical cord just hanging across the wetroom floor. I rang them to give them a chance to correct but they werent interested and said they had run out of the correct silicone. I wont be using them again

Contacting Smile bank is a nightmare. There is no live contact, it takes hours to speak to an operator and you must need secret words to use the message system as it will never send. I modify the message and insure that the content is correct and it wont send. I am sick and tired on this and will now move my account

waited 6 months for a classic car windcreen and kept chasing - fitter was excellent when it eventually arrived

Very easy to swap to you. Of course it is all about the claims process

Taxi booked for two weeks. emailled cancillation one day before. Its a saturday so now no longer possible to book. Very poor scam - book direct