5H

5h4b00

Australia

Reviews

Review of Bikeinn


Rated 1 out of 5 stars

Terrible communication, selling products they don't have and not refunding money!

Purchased an item, received no confirmation email. Contacted them 3 weeks later to check on the status of my order. They responded in a foreign language which I had to translate. Without providing a reason, they said they have cancelled the order and would refund my money. They did not.

Then the item they said they cancelled arrived weeks later but it was too late and I didn't have a use for it anymore.

I tried to return it but they refused to refund the full amount.

I now have to go through PayPal to remedy the problem.

Worst retail experience - do not risk saving a few dollars with this scam company.

27 August 2026
Unprompted review

Reply from Bikeinn

Good morning,

We are very sorry to hear that our service did not meet your expectations.

In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.

We apologize for any inconvenience caused.

Best regards,

Review of Amart Furniture

Review of Lovehoney


Rated 1 out of 5 stars

F- for communication

TLDR: Does not reply to emails when it's "inconvenient" for them.

I created an account received the initial account creation email then made a large purchase. I then immediately noticed that they sent another email (why not send just one with ALL the info) which offered a substantial discount on my first purchase. As I had already made the purchase I emailed them within minutes to take advantage of the discount. They never responded to any of my emails. Also, some of their products are sub-par and some do not match the images on their website. Will not shop again.

2 February 2020
Unprompted review

Reply from Lovehoney

Hi There,

Thank you for leaving a review for us on Trustpilot.

I am very sorry to hear that you have not had a reply from us.

We do tr answer emails within the hour but I cannot find anything on our systems from yourself. We are also here 24/7 on the phone or on LiveChat.

As for your discount, I will be happy to honour this and I will contact you directly with the next steps.

Apologies for any inconvenience this may have caused.

Kind Regards,

Lovehoney Customer Care Team