KJ

Terrible quality shoes. The tongue has come out of one of the shoes with less than 1 month's wear.

It's a shame that somehow they've convinced all the teenage girls these are the only trainers to wear as the quality is absolutely appalling and they're insanely expensive

Beware - the original 50 biomarkers are only tested once, after they they only test 11. For me these 11 don't include those that I have poor scores on and would want to assess improvement.

This is extremely expensive to only get blood tests for a handful of markers that I've already got optimal results for - they're not the ones I'm interested in and I didn't realize the follow ups would be so very limited

Really helpful advice over the phone, and then fantastically fast delivery. Really appreciate all your help!

It wasn't a straightforward installation but the team were friendly and helpful and got the dishwasher safely installed. Many thanks!

I cancelled weeks before the end of the 3 month trial period, but they billed me anyway, claiming that no cancellation was received. But it was sent to the email they say you should message to cancel - I can see it in my email.

They don't reply to emails but they do reply to your credit card company to attempt to refute the disputed charge.....

I absolutely love 1rebel. I go several times a week to Holborn and have dabbled with Euston.

Lots of classes across the day so I can usually find a convenient time to go. Friendly reception staff, great trainers, enjoyable sessions that I'm really seeing results from.

I have been diligently paying my monthly direct debit for full maintenance. My alarm is due for its annual service visit but [x] doesn't answer his phone, messages or emails. All of the '24 hour support numbers' actually just go to his mobile. AVOID.

Bought a SIM from the shop. Couldn't work out how to activate it because all the instructions lead you through a website that wants a delivery address for a new SIM to be posted. Had an absolutely bizarre conversation with the online chat that kept going on about spare SIMs and registering an account (even though I repeatedly explained I have registered an account, but this isn't a spare SIM, just one bought from the shop). Customer service English very patchy. Complete waste of time - tried to give them my money but had to give up. Absolutely bizarre. A shame because I was going to switch my whole family but if they can't see their way through to enabling you to activate a SIM, they've failed at the first step.

In the event a human reads this, I'd be very happy to share the chat I had with customer services - no point in spending money advertising to me when you won't actually take the money off me when I'm trying!!

UPDATE: I can see Smarty have replied. In case it's useful to anyone else, following that process takes you through a screen asking for an address for them to post you a SIM. Logged out, logged in, makes no difference.

50% premium increase, despite no claims and importantly, no increase in the total possible payout each year. It's a young cat by the way, not a 15 year old dog.

Also, very slow to answer the phone with no indication given of potential waiting time.

I'll be going elsewhere.

Suspect this is fraud.

Ordered a case of wine, it never came. Emails unanswered, phone just goes to voicemail. Luckily my credit card was good about refunding me.

Spoke to the vineyard, said they don't sell their wine to this supplier so it was never going to arrive....

I've had to block them from sending me spammy texts too.

Outrageous, no idea why the police haven't intervened.

Took 30% more than my standard direct debit due to their mistake that I had set up Netflix streaming (I hadn't), despite telling me in writing that I definitely wouldn't be charged more than the standard amount.

Their 'resolution' is to issue a credit note for next month. That's not good enough. I asked for it to be investigated as to how it's possible they confirmed my DD in writing and then took significantly more. They keep closing the complaint saying it's been resolved with the credit note That's not resolution.

Every time to speak to them you have to start from the beginning. Customer services is like a robot.

Most appalling company I've ever dealt with - shameless lack of customer service. They couldn't care less.

I bought 5 shirts from here about a month ago. 4 of them have been fine. The dye has developed yellowed patches on one of them within just a couple of wears. It's not an issue with the others, or any other of my clothes so it's obviously not deodorant or similar and is clearly an issue with that one shirt.

They refuse to acknowledge the issue and further refuse to give a refund or replacement.

Buyer beware. Clearly not a premium product or service, despite the price. I'll certainly be going elsewhere in future.

EDITED TO ADD: Displate have since got in touch to refund the shipping, which I'm grateful for. 3* because the product itself is good, just a shame about the delivery experience and the initial reaction from the company.

Ordered it 10 days ago and paid a crazy £15 for shipping. Still no sign of it. Every day I get a message from the courier to say it's delayed. Displate just shrug and say it's with the courier and nothing to do with them. They don't care. Apparently I should be ok with it "because of the global situation". Noone else that I've ordered things from this week has had the same problem....

I'll have a very upset child this week when she finds out she doesn't have a birthday present.

Absolutely appalling service. Avoid

I wish I'd read these reviews before using them.

I had the same experience as so many others. Expensive bouquet, wilted and dead within 3 days.

I emailed customer services, no response or even acknowledgement.

I trusted the Waitrose brand. I don't understand why they're letting the florist business damage their brand like this

Brilliant service, quick delivery. Especially in a time when other companies frustratingly use 'because covid' as an excuse, Musicroom were really fast. Thanks!

Really fast delivery, much appreciated

I wish I'd paid more attention to other reviews. I had the same issue of red blood cells bursting so no results could be given for a bunch of my tests. This meant no meaningful conclusion could be drawn on my other results because they need to be assessed side by side.

On researching it, it turns out this is a common issue with finger blood tests. I filled the pot in line with the instructions but the sample wasn't usable. No offer of a replacement kit, just "money credited towards my next subscription".

Total waste of £80, very disappointed. Cancelling my subscription. I would have been better off paying for a private GP appt and proper blood tests.

Ordered on Wednesday, paid for express delivery. Promised next day delivery. It's Friday and no sign. Customer services (no phone number, just email, such a cop out) tells me it'll me Monday with no explanation and just an empty apology. Terrible service in all respects. Very very unhappy. Total mis-sell - I chose them on the basis of their promised delivery times which they clearly had no intention of meeting.

Post response from Lighting Direct: congested couriers are to be expected and yet 1) you're still advertising next day delivery on your website 2) I received parcels from 3 other companies today using 2 different couriers, all next day as promised.

You're using a business day only courier so my due on Thursday parcel is now only going to be with me on Monday and I've lost my slot with the electrician.

Spent hours selecting £200 of clothes. Got a dispatch notification. Never received any clothes. Next I hear of it, I get a refund notification. Speak to live chat, get told 🤷 courier couldn't deliver. What a load of rubbish - I live in the middle of the city. They seriously think I'm going to order again, no chance. What a waste of my time.

Shamefully slow claims processing on travel insurance.

I made a claim for baggage delay and medical expenses. Every part of the process was painfully slow, with a 30 WORKING day turnaround target on each step of the process, including forwarding emails to the correct team.

It's taken more than 2 months since submitting my claim for them to confirm that it'll be paid, and apparently it might still be another 2 weeks for payment to reach me.

The complaints process will apparently take 8 weeks to resolve. I'll be taking this to the ombudsman.

I know these are difficult times but this approach to customers is appalling and has put me off the entire Virgin brand. I won't be using any of their financial products in future.