Denied a Refund for an Item That Was Never in My Parcel (Order #10103709826930)
Extremely disappointing experience with Zalando (Order #10103709826930 – missing perfume). The perfume was never in the parcel I received, yet my refund was denied based solely on an internal warehouse scan. Ironically, this is already the second warehouse error with this order—my previous return wasn’t scanned correctly either, making it difficult to treat these internal scans as reliable evidence. Fortunately, I had DHL proof that my previous return had in fact been delivered. Despite repeatedly requesting objective evidence for this case, including the Hermes parcel weight and packing records, Zalando has been unable to provide any. Instead, they expect customers to pay for an item they never received, based solely on internal records. Unacceptable