Alara

I wrote a review about two weeks ago regarding the refund that I never received! They gave me an email address and I contacted them, but after only 2 emails they stopped responding, and never refunded me! Terrible terrible customer service. At this point, I doubt that I will get my money back! Never using Lieferando again!!

My husband and I ordered sushi through Lieferando.de and when we received our food we were quite disappointed, because the fish was not fresh; it had a foul smell. We called the restaurant to have them send someone to pick it up. They also agreed to reimburse us. Two days later I checked my account to see if I got refunded, and the money wasn’t there. We called the restaurant and they told us that they had already reimbursed us, but it would take 2-3 business days for the money to arrive since it goes through Lieferando. It’s been more than 3 business days and I still didn’t receive my refund. It shouldn’t be taking this long...

Amazing customer service and very nice products. I ordered myself a pair of new riding boots. They came between 4 to 8 weeks as promised. They even sent a pair of riding gloves as a gift. I will definitely come back and shop more!

I chose to trust this cargo company after a friend recommended them to me. Biggest mistake! I had to send my used windsurf board to the person who bought it from me, and mind you, the board was worth €1250 before they completely destroyed the backside of the board due to irresponsible handling. Also keep in mind that, I had insured this package. After sending a complaint email to them they told us we needed all sorts of documents to prove how much the board was worth. I didn’t have the documents they asked for so I decided to let go of it. After 3 months or so, a guy named Martin Wiesler emailed me saying that we obviously didn’t pack the board properly and therefore it’s not the company’s fault that the board got damaged; however, they were willing to reimburse us 50% of what the board was worth if we accepted. First of all, we had bubble wrapped the sh!t out of that board, especially the back and the nose!! We decided to go ahead and accept his offer, because it takes them 25 years to answer one email, and it was better than nothing. Fast forward to today, one month later, no reimbursement and no answer to the emails we sent asking when they will reimburse us. Never again!! Cargo International, bye!