M.K

I do not recommend About You based on my recent experience.

On 12.04.2026, I ordered Hugo Boss trousers in size XS. When the package arrived, I could clearly see through the packaging that the item inside was not what I had ordered. It was a different model and size (S instead of XS).

Since About You includes return labels in its shipments, I used the provided return label and returned the item the very next day without opening the inner packaging.

Approximately one month later, I noticed that the return status had disappeared from the About You app and I still had not received a refund. Only then did I contact customer support to ask what had happened.

I was informed that my refund had been rejected because they believed I had returned the wrong item. I had received no prior communication about this decision.

The item was then sent back to me using a different courier, and because my phone number was missing from the shipment, I had to spend time tracking down the package myself.

Customer support later agreed that I should return the item again and assured me that I would receive a refund. I followed their instructions and returned it a second time on 19.05.2026.

Unfortunately, as of 09.06.2026, I still have not received my refund or any clear update on the status of my case.

My biggest issue is not the original mistake, but the way it has been handled. Months later, I am still trying to recover my money.

Based on this experience, I cannot recommend About You.

I will try my best to keep it short so everyone can follow up what they do behind the scenes.

If you visit their site and check what 'Drop Shipment' is, you will see the explanation I quote, "myGermany receives your parcels at your virtual German shipping address, won’t check or repack, and will directly forward it to the customer."

That is a BIG lie! All my orders, I did choose so called 'drop shipment' option, but they did open my packages, re-packed them with a thick, bulky & extremely big box. So with this going, your goods are being weighted more and you are to pay more on their check-out.

I did log a complaint on their system. My complaint was exactly complaining about the package weight being 6KG. I ordered 1 pair of Timberland boots + Light ankle boots. They both cannot possibly be weighing 3KG for each.

After my complaint, they changed the weighted values and they tried to turn the situation out on their behalf by stating we are offering you free service by re-packaging you goods with a solid box, bla, bla.. Again.. I did not ask for it, i did even choose 'Drop Shipment'.

They charged me 31 or 32 EURO. You can find way cheaper companies (i cannot give references, but know that, there are tens of honest companies out there. Just make sure that you are searching for them good enough.).

They charged me more by shipped me lots of garbage (for box to weight more) inside that giant box I did not ask for it (unused cardboard- lots of them!).

Here are my other complaints.
1) hidden prices -> check their pricing page and you will see almost everything is listed as 'free', but when you calculate your shipment, there you don't have any idea how much they are charging from you.

2) THEY, ARE, SO, SLOW! I do not recommend their 'concierge'. It is taking days for them to reply. I do strongly recommend you finding the right company on this.

I have already started using other companies' services. I used myGermany only because I thought they were the only forwarding company, and I was wrong!

This review here is 100% correct and TrustPilot approves it because I have provided pictures of the complaints (the box myGermany shipped, garbage pictures, myGermany shipment label, e-mail conversations, over weighted values).

These guys are doing this job for a living. They should not play this dirty. Prices should be public. And more importantly, you must provide your customer your invoices for your so called services.