Mark

Excellent convenience and personalisation of products. Didn’t seem a great variety for an anniversary card though?
Also , two items arrived in separate packages at the same time which seems a waste and extra cost ?

Great deal on a new bike and sales person pleasant and friendly. Knowledge, to be gained.
However communication very poor, no contact when indicated and had to chase up myself.

Great service with benefit of extra warranty cover. Arrived when stated.

Delivered when stated. Good quality item and great value.

Call handler did not understand anything about motorbikes which, unfortunately, is pretty much expected. They actually started off talking about breakdown cover and saying to try online although I had explained there was an issue. Had to explain things more than once. The script required them to ask totally redundant questions. "Have I ridden anything, had insurance on similar bike previously?" "Can you name bike and how long you have had it?" Well yes considering I have owned one of the bikes 9 years and the other one 4 years. A totally infuriating experience and ultimately a waste of my time. Doubt I will try next year.

Commercial staff very friendly and helpful.

The customer service was excellent. The equipment arrived when promised and in protective boxes. Inside were full instructions on condition, how to return and all return labels and packaging included. The equipment hired worked faultlessly. The only issue was the collecting courier company but Try the Kit staff were pleasant and helpful throughout. Can’t really fault anything.

Quick and prompt. Was pretty easy to find what I needed and also in stock. Arrived in plenty of time for Christmas.

Competitive renewal and very polite and helpful.

Hello David,
Van going well and my partner loves it. She was bit nervous at first but after couple of drives she’s getting into “van” mode, taking no prisoners!
I firstly wanted to thank you for all your help and patience while I eventually made my decision. You were also pretty much the only salesman that phoned me back when I made an enquiry, I wonder how other dealerships do business. I was also nervous about the distance involved but it has been very smooth dealing with you and everything worked out to plan and I am a happy customer. So I thank you again.

I look forward to doing business again in the future.

Regards,
Mark