Happily used the old system for years
Happily used the old system for years, and currently only for Reconciliation. Told I had to upgrade to cloud base system. I stressed it needed to be the same as what I had been using. Well it wasn't. The data migration was not successful, and trying to work using reconciliation,nothing like it had been. On 3 occasions I requested cancellation. They, I guess from India call centre just ignore you. While trying to access it, my old subscription was still current. No response so I disputed the transaction with the bank. Now they reply that I accessed the system,last 10th July. Now any intelligent person know access and using are two completely different things. I will keep fighting them, but be aware as they take credit card details before you can even look at the upgrade. Would not recommend them unless you can use all the accounting components.
Reply from Reckon
Hi Kris,
Thanks for flagging this and for your feedback. I'm sorry to hear your journey with Reckon One has got off to a rocky start but we're more than happy to try and help get things straightened out so you have more confidence moving forward.
I've got in contact with the team member who you spoke with on our demos of Reckon One which I understand went well.
Following that, I can see we've tried to reach you on a few occasions for a conversation on your migration and to work through any issues that you're contending with, but unfortunately haven't been able to connect.
With all that said, we're committed to ensuring we turn this experience around and a team member will be giving you another call today for a chat 🙂