Respected Ola Support Team,
Respected Ola Support Team,
I am writing to file a serious complaint regarding a ride booked today from Govindpura to SMS Hospital, Jaipur.
CRN: 11228868917
Driver Name: Nand Kishore Meena
Date & Time: Morning (approx. 6:00 AM)
Key Issues Faced:
Unprofessional Behavior & Harassment: I requested the driver to wait 100 meters ahead at Govindam Tower so I could park my scooter and join my father (who had an operation scheduled at 6:00 AM). The driver refused to wait, argued with us, and demanded extra charges to pick me up, causing severe mental stress. Due to his bad behavior, my father’s blood pressure spiked right before his surgery.
Abusive Language & Distracted Driving: Throughout the ride, the driver was on a continuous conference call with his friends, driving while distracted and using abusive/profane language despite a family member being present in the vehicle.
Overcharging: The app showed a fare of ₹255, but the driver forcefully demanded ₹280. I paid ₹300 under pressure to avoid further conflict at the hospital.
Given the gravity of the situation, I request Ola Management to take strict disciplinary action against driver Nand Kishore Meena and refund the excess amount charged. If this matter is not resolved promptly, I will be forced to take strict legal action with the available proof.
Regards,
Bhawani Singh Shekhawat
9887104153