MD

Mario Di Bartolomeo

United States

Reviews

Review of Aulab Srl

Review of Same Day STD Testing


Rated 1 out of 5 stars

They lost one of my several Test at the …

They lost one of my several Test at the lab ( the most important one ) and I had to Retake it, even though they refunded me ,its unacceptable the whole week they made me wait for results just to tell me they lost it and then a whole other week to get the new results . This is insane.

12 October 2017
Unprompted review

Reply from Same Day STD Testing

We strive to offer the best service to our patients and I apologize for any inconvenience you may have experienced. We use Quest Diagnostics which is one of the largest leading labs in the United States. Their level of accuracy, timeliness and professionalism is one of the main reasons we work with them. During the period of your testing, there was a localized lab issue that we were not aware of. The localized lab issue caused a delay in results for all patients in the area. Accuracy and patient satisfaction is our main concern which is why we felt it was necessary for you to retest. We understand how stressful and inconvenient this situation can be and sincerely apologize.