Scam company sold a worthless product customer service gives you the runaround in short you will never get your money back my vitality magic pro 2.0 was advertised on Facebook because of that I will not buy anything advertised on Facebook anymore you don’t know what kind of company you are dealing with no refund no customer service useless machine don’t waste your money
Scam company don’t buy from them been try to get a refund for the magicpro 2.0 for over six weeks but keep getting the run around by jay at customer services so much for there 90day money back guarantee to me this product is useless they wanted me to lie to say how good there product is if I did I get my money back but I refused to lie I find that very disgusting they pry on people like us who suffers from problems in our neck and looking at other reviews they have scammed a lot of money from other people who have the same problems be warned DO NOT BUY FROM THIS COMPANY
9 September 2025
Unprompted review
Reply from myvitality.store
Dear Customer,
We are truly sorry to hear about your frustration, and we completely understand how upsetting it must feel to wait weeks for a refund. This is not the experience we want anyone to have, and we take your feedback seriously.
To clarify for transparency — My Vitality never requires or requests customers to leave a false review in order to receive a refund. That would go directly against our company’s values and refund policy. Our customer service team sometimes asks satisfied customers if they’d like to share a testimonial, but it is always optional and never a condition for receiving money back.
All purchases of the Vitality Magic Pro 2.0 are covered by a 90-day money-back guarantee. In your case, it appears that communication delays occurred while verifying your return eligibility with our logistics partner, which regrettably slowed down the process. This has now been corrected, and your case will receive priority handling by a senior agent.
We are deeply sorry for the inconvenience this caused and for the negative impression it left. Our mission is to help people find genuine relief from neck pain through safe, non-invasive technology — never to take advantage of those seeking comfort.
Please reach out to support@myvitality.store with “Trustpilot Priority – Refund Request” in the subject line so our management team can ensure this is resolved immediately.
Thank you for your patience and for giving us the opportunity to make this right.
Warm regards, The My Vitality Customer Care Team support@myvitality.store
Keep away from scs they are a useless company we bought a leather reclining sofa and chair and we had problems from the moment it was delivered the leather smells and still smells of manure some of the leather on the sofa cushion is damaged and the chair leaves a gap when it is closed so complained twice to customer service who sent out the same employee and was told by him that that’s the way the manufacturer made it and that normally the leather defect used to be put at the back of the sofa where it wouldn’t be seen as for the smell he told us that it was a leather smell which we disagreed with we know what leather smells like and it isn’t manure he told us to put the sofa and chair outside to air in the middle of winter alternatively leave the windows open doesn’t matter how cold it is,they don’t care at all,basically all they want is your money any problems and they are not interested.believe me when you see things in store is not necessarily what you get they make sure that there are no faulty Goods on display otherwise you wouldn’t buy them when you go to stores they don’t want to know and tell you to contact customer service who then send out one of their employees who tells you that he understands our complaint and assured us that he would pass our complaint on..which got us nowhere still left with damaged goods.so wrote to managing director who fobbed it on to another director who eventually wrote to us to say that they wouldn’t do anything not even change the faulty cushion in other words they don’t give a damn this firm should be shut down so they can’t take other people’s money anymore in the meantime my eyes are always burning and I have problems with my breathing and it is making my chronic asthma worse this firm should be on Rip of Britain
Bought a leather reclining suite from scs we were happy to find what we wanted but the smell is unbearable and it’s still unbearable 3months later I like the smell of leather but this is not the smell of leather the best way to describe it is a sour smell like cows manure we were never told that it might smell before we bought it otherwise we would never have bought it as far as scs are concerned it smells of leather I have COPD and the smell of is making it worse toxic so be aware before buying leather also the chair not made properly a gap between the armrest and the back cushion and the sofa seat is faulty the leather has creases on it the person they sent out said that’s the way the manufacturer has made it other words just to bad they took my money but they are not interested in sorting the problem out never buy from this firm again
6 February 2018
Unprompted review
Reply from poltronesofà
Good Afternoon Ms Armstrong,
Thank you for taking the time to leave us your comments, we do appreciate your feedback.
I am sorry to hear the concerns you are experiencing with your furniture.
Please send the customer account number or postcode and the first line of the address via ChiefExecutivesOffice@scs.co.uk so we can get this fed back to the relevant management to be addressed internally.