Steve Wilkinson

Be aware - if you buy ACCOR gift cards, you canONLY use these if you reserve and buy a room and pay at reception. You CANNOT use ACCOR gift cards at checkout if you buy now and in advance - RORT

Flying Orange for Sydney on 28 Nov 2024. 1.5 hours before flight (we were travelling to Europe early the next day). Received a email informing us of cancelled flight. Changed to the next morinng 45 minutes after our International flight was to leave. (Out of curiosity we checked that mornkng flight we were switched to, it was also delayed out of Orange late next day) Nobody from Rex showed up at Orange airport to assist. We didnt see message until standing in the queue to drop luggage. Forced to buy Qantas tickets at the last minute. Greedy Qantas charged us $1400 for 3 tickets for a 35 minute flight. Rang Rex. Lady was apologetic and then gave more bad news.....because we bought the tickets before Rex went into receivership, to get a refund we have to apply to the administrator and we might get the money back, but certainly not the $1400 money paid to Qantas. Arrived back in Australia today. Arrived at desk.....flight home cancelled! But its ok because theyve combined Dubbo and Orange flights. Then, despite explaining to Rex counter about the expensive Rex cancellation, we were 3 kgs over for carry on. Only airline in the world with 7kgs as maximum. Suggested we pull out more clothes and put them on......in summer. After all the Rex dramas we had hoped that there might be some leniency. She was very nice but if this is how Rex treats its customers, im not shocked they cant fill a plane to Orange on a Friday night. So, after many many years of supporting Rex, we are done with them. As much as i dislike qantas, im not risking my travel with Rex ever again. I have just spent 6 weeks travelling all over Europe.....not a single issue with planes, companies or carry on luggage.
New info. New combined flight is now late......so we wont be leaving for another hour. Thats if they actually show up.

Problem finally resolved. Thank you.

I got exactly what I paid for...top servicei

Nest value for money, fast , accurate and on time

Faster than any purchase. Exact, good value and almost overnight. Cannot rate highly enough.

It just worked and worked well. And quickly.

Always correct and on time, but their communications lags terribly. The money is there to pick up way before any notification. Same when ordering.

I hired one of the older cars. t was claimed it would be older but in good condition. Suspension shot - seriously! bald tyre with barely legal tread. Doors creaked like an old man. Struggled up hills. Truth is, if you hire one of the older cars you are not going to get a very good ride. I expected an older model, but this was ridiculous.The French lady in the front office was very polite and helpful, so it wasn't her fault.