Fabulous machine… GREAT customer service
I bought my machine in the Black Friday sales. I have a family of four and we drink a lot of water so we purchased the cascade machine. First of all it is super simple to set up and use and there are plenty of short video tutorials that they give you to watch in case you aren’t sure. The water tastes so clean. I just can’t really put into words how good it is! My filter’s lasted approximately 10 months and I’ve had to replace two of them (there are three separate filters in this machine, hence why the water taste so good) but we use our machine a lot. we fill it up a couple of times a day. I had an issue resetting the machine after I had put the new cartridges in and the customer service was fantastic. Store members texted and video messages me back and as they couldn’t help me they contacted their support team who called me and talked to me through the process and sorted it out. It’s a great business and a great product. This is definitely a business that goes the extra mile