Ionel Codrin Carlescu

Dear Ionel,

Thank you for taking the time to share your feedback with us. We understand that the cancellation process may have been confusing, especially given the two-week delivery timeline for the glasses.

It is correct that we have a narrow two-hour window for canceling orders on our specially produced products.

While we are sorry that we are unable to cancel the order now, we are pleased to hear that they will honor your request. We hope you've found a satisfactory solution. If you have more to share about your experience, feel free to email us at kundeteam@synoptik.dk.

Best regards
Synoptik Kundeteam.

Dear Ionel,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ : http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Hej

Vi er glade for at du har haft en god og positiv oplevelse.
God dag.

Mvh
Tina S fra ViaBill