Tim Kretschmer

every time i write a support ticket, support doesn't answer. even weeks after, never receive answers.

terrible

sends spam without unsubscribe link.

terrible!

support so so so helpful. amazing.

terrible support

told them i want reta, otherwise i'll switch to peptides.

they ignored that and continued 10 days later sending me stuff and now want money and claim it's medicine and i can't return it.
no shit sherlock, i am NOT returning it, as i didn't order anything. it's on you to pick up your stuff.
anyways, their AI support sucks and their human support doesn't read emails.

i don't care, law is clear. i told them i want reta, nothing else. so it's on them. if they want money, they can explain it to the court and let the judge decide.


// edit:
they just wrote me that they won't charge me anything. i told them i'm still happy to send them the stuff back as i want nothing for free.
learning for everyone here, wellis, you really need to fix your support!
changed from 1 to 2 stars.

support is friendly. no automatic invoice sent.

fast replies.

i didn't even finish my order and got already spam...

epic fail

100" TV ordered. paid for full service.
they deliver. "oh, we don't bring upstairs".
i organize that myself.
they come next day "oh, wall mount too small". i buy new one.
they come again and claim it's leveled installed. it's not. 60cm left, 58.5cm right. (lol).
they schedule again. they come so late, i need to go work.
the schedule again. 2 ninjas come and put their 10cm wide waterpas on the TV and say it's level. i say no. i pull out my 180cm waterpas. they say "nah, floor isn't level". lol. i say go measure! they then "mmmh". i say go level to ceiling too.
they wanna take it off, but they fail. they blame me, for installing wall panels behind the TV, that's why they can't fix the TV now .
i explained them, how to fix it. the wall mount has fine adjustment screw. they say "nah, bro, that screw is for something else". (lol).
they get called by phone to move on, after spending 10 min at my location.
they say "go make another appointment".

since you can lift the TV on the right up a bit (1.5cm), which lifts it out of the wall mount a tiny bit, i'll just get myself a little steel block, on a long pole, which i'll place into the hanger, so then it sits on there. this will level my TV.
i paid 100 EUR for terrible service, after 5 appointments and 10 days and even carrying it myself, i still don't have a level TV.

guys, don't spend money on this.

absolute chaos as a b2b customer. they don't honor their discounts

Pim and Merteen from Canyon Eindhoven are absolute legends!

Great support

spend 1875 EUR on a bad and it's not even flush assembled.
i complained, they said they'll contact me for an appointment to fix.
i'm still waiting.
meanwhile i said "then go and pick it up or refund me 500 EUR". they refuse. they said, if they pick it up, they'll charge me 125 EUR.
they also wrote, and i quote

"It is currently very busy in customer service and we are quite behind in our caseload. This means that customers sometimes have to wait 2 weeks for a response."


wow.

terrible.

better buy somewhere else a bed

Great experience

didn't fit perfect, they send instantly replacement. That's 5 star customer satisfaction

AI support. The most annoying thing, right after mandatory subscriptions that are hard to cancel...

Claims "before 15.00, next day in house". well. i ordered wednesday evening. expect it to be with me on friday.
it's tuesday and still not here. terrible.

requested a quote, then started to get annoying newsletter

ordered a table on sunday evening. wrote an email and asked to reduce to 140cm width instead of 160cm, sunday evening.
monday morning (9am), got an email "no, can't, sorry, it's already shipped".

fine, eventually after lengthy discussions with the support we decided to refund the difference between 160 and 140cm and i'll just cut it off myself instead of sending back and reordering etc.

but, 5 days later, that tabletop still hasn't left germany/warehouse yet. DPD says "shipment was announce, yet n ot received". means, no table for us. we're supposed to open a business tomorrow, so here goes the 1 star review.

They don't accept my return of a sofa, because the box is missing???
well, that's against any kind of EuropeanUnion law/norm and absurd.

Now i have endless discussions with them. no fun!
but here is the well deserved 1 star review, because saying a return isn't possible when the box is missing is just simply not true and was overruled by plenty of courts across the european union. it's not even up for debate!