Vadim

Smooth purchase. Customer service, Gary in particular was very helpful.

So far so good. Good product at a good price

Poor experience. Staffords organised a collection off me for a set day for some repairs to be done , no one turned up that day , they are don't bother to let me know about it.
When machine was finally collected and repaired ,it's came back to me very dirty and damaged .

Firstly, machine is very poor quality, it's developed a leak after couple of months.I have to send it to their repair company ,where it's was damaged. Melitta is promised me to resolve situation , by sending new parts-that's what they are told me in e-mail, but this is never happened , two may e-mails was ignored. Few months on and I'm still waiting. Obviously, this is my first and last purchase of Melitta brand.

2 years warranty is not what you may think.T&C link doesn't work, so you can't check all tricks. I've ordered Vonshef hot water dispenser in Aug 2015,it's broke in Nov 2016. I received a replacement , which is broke again just couple days ago. I've been told that warranty doesn't apply to replacement product, only to original, so it's ended in Aug 2017. First company with such policy I've ever came across. Customer service will do everything ,but not to send a replacement,took me weeks to get first replacement.
UPDATE ON 7TH DECEMBER-ISSUE WAS RESOLVED,I'VE RECEIVED A REPLACEMENT,THANK YOU TO ROBERT.