Jamie

Dear Jamie,

Thank you for sharing your experience with us, we will do my best to help resolve this matter!

Upon investigating your case, I could see that you were already contacted by Monica regarding this through mail 17 days ago.

In case you would need further assistance, we would be happy to investigate it for you. Please contact us at vipcare@myheritage.com. Please make sure to include a link to this review for reference so we can prioritize your email.

Our support team is here to assist you and ensure this matter is addressed.

Thank you in advance.

Sincerely,
Fabian
MyHeritage Customer Care

Hello Jamie

We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.

Due to new legislation introduced in 2021, we’re required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required. We pride ourselves in protecting our members’ pension savings, although this can mean things take a little longer to progress.

Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks for your patience.

Emily

The People’s Pension, provided by People’s Partnership

Good afternoon

Thank you for your Trust Pilot review.

I have sent an email to request further information so I can look into this issue for you.

Kind regards,

Rob @ VP

Hi Jamie

Thank you for your recent Trustpilot review.

I am really glad to hear that you are pleased with the service provided by Thomas

We really do appreciate your feedback, so thank you for taking the time to do this for us.

Liam@VP

Thank you, Jamie. Your feedback is genuinely appreciated. We are grateful for the time you took to write a review; it was a pleasure working with you :)

Hi Jamie, thank you so much for taking the time to share your feedback. We’re really glad you’ve had a positive experience, thank you for choosing giant. Enjoy the rest of your day!