Constantine Tamis

Do not ever bother with purchasing anything online from Freedom, ever.
I purchased a dresser at the start of May 2026 which was delivered with significant damage (it also showed that my "solid oak" was actually a veneer with cheap wood behind it to give it an oak look) so I asked for a replacement one. That process took 6 weeks, and the second one delivered was also damaged.

Their initial response when I raised the issue and requested a refund was to offer a partial refund because "it still worked". Now at the end of July, I'm still waiting for a refund which has apparently been approved, but 10 business days came and went last week with zero communication apart from me chasing them.

I've now raised a case with the Victorian ombudsman, but I should have checked Trustpilot before I ordered anything because the feedback says enough.

These guys are rubbish.

I ordered an 8 drawer dresser via their online portal and the product arrived really fast. When I unpacked it, it was damaged on the corner. I logged a request for a replacement a month ago and I got an acknowledgement that they will replace it, but since then they have avoided any confirmation that I'll actually get one. I'm up to email 10 with them asking for updates and getting nothing back. They are straight out avoiding answering my question. I've called Freedom but was told because it's online, nothing can be done. Will try again on phone to try and get this resolved.
Definitely the last time I'm ordering anything from Freedom.

The communication of the staff on the phone and the emails/texts was great. It kept me on top and informed of which stage my shipment was at.
The service of the delivery guys was second to none. They all went above and beyond to make sure we had a really smooth experience. I'm definitely going to use Seven Seas again.