Ian Lipke

I have had close contact with Steve of Shadowtek since I began sorting through concepts. His patience is exceeded only by the level of expertise he demonstrates. I am completely satisfied that I could not have received more competent attention. At all times I was comfortable and relaxed working with him.

I expected that Bitdefender technicians would be able to fix my problem. That's what their training allows them to do. But technicians are not always trained to interact with customers in a cheerful and professional way. It took a long time to solve my problem. I thought Bitdefender technicians had given up. Not on your life. Weeks down the track they came back and asked me to do a Print Screen. That could have been a joke as I have never been able to do that. The technician allowed for that and taught me. Then he came back, told me my problem was no more, explained how he knew that, and wished me well.

When I was a kid, there was a saying that meant a certain person or group could not do any better, because they were already the best there is. We used to say, "They are the ants' pants and the cats' pyjamas". Well done.

Ian Lipke