JoN

Tried to speak to someone re a cycle on the Bike scheme through work.No phone number and directs you to a chat box that basically gives you every option it can that doesn’t answer you question. Seems like it’s a big deal to speak to a human where the chat bot can’t answer your question E mailed them asking for a call back, no one has so I’ll go to another supplier that values a spend of our £1000 enough to let a human call you back The delivery comments on other reviews are a concern -see recent 1* reviews regarding delivery………re reply sent by Grace- laughable “please do get in touch - that’s the whole point I was trying to and couldn’t. Generic answer

Love Bonkers, my son had a large win with them and it couldn’t have come at a better time Odds are good They recently sent me a Christmas hamper as a thank you So unexpected , but lovely with hand signed cards

Sadly this will be my last box, after many years Another 5% price hike, makes the recipe boxes just too expensive Over £16 for a veg recipe box for two people and over £23 for one with a few pieces of chicken each.The range has shrunk considerably in the last few years and a lot of things go out of stock quickly. Not even one free mini mince pie in the Christmas delivery to say thank you for loyal customers. I value organic produce and understand that it is more expensive to produce but the discrepancy now is too much (£3.55 for organic carrots) I must add though that in all the years I have used Riverford the delivery drivers have been fantastic, being on time , collecting returned boxes and very friendly. I would still recommend Riverford as I support what they stand for , fair wages and a fair deal for farmers but it’s just not within my budget any more.

Great company….you can speak to a human , they answer the phone in a jiffy and are happy people. That in itself is rare these days.I had a problem with a discount code - sorted by them immediately Cant wait for my order

They provided excellent customer service , informing me every step of the way re the delivery of my bedside cabinets I phoned them in desperation after trying to contact Cowshed who have not delivered an order (part of soho house)

I can’t speak to anyone as they don’t have a helpline or answer e mails I said to the lady thank you for trying to help when it’s not your problem and she advised that they use to deal with queries for them…..wish they still did I may be able to get my problem addressed

Placed an order ( 1533 ) and paid £6.95 for DPD to deliver.No delivery slots/ texts from DPD just a jumbled mess of messages saying it had been all over the place and was being delivered to my new destination as requested by me….I didn’t request anything You can’t speak to DPD so tried to speak to Cowshed….no call number …numerous emails no answer In the end called SOHO Home to see if they could help Spoke to a lovely lady who confirmed advised she would e mail them and ask them to contact me …..nothing so far I love Cowshed products but will never order from them again as you just can’t speak to anyone when something goes wrong No one emails you back Shocking customer service

Great customer service Oh joy a company you can speak to a human being…they called back as the queue was long Resolved my problem …knew their stuff

Stressful if somethings gone wrong due to appalling customer service …..So I order a parcel of a pair of leggings from Sweaty Betty. Evri send me two notifications that they are having problems with delivery address, please can I help them. Go to chat box which is basically a great big wind up….they can’t match my parcel to my postcode. Go to the helpline which is again an automated message saying your parcel has been escalated ….next day up pops a message your parcel has been delivered - except it hasn’t. Again try to find a human to talk to as I cannot track the delivery because it says “we cannot match your postcode to the parcel” I write a email and get a response from Claire The response is entitled “ request for a call back” but she doesn’t call me back she emails to say “your parcel has been delivered , Hope the wait hasn’t inconvenienced you “ My parcel hasn’t been delivered and yes this is stressful. E mail her back asking for a call back to speak to a human …..Nothing Email Sweaty Betty They give me a ticket number and say response within 5 days …again no one to speak to Evri ref number HO2LZA0018744223

Spent a lot with them but no more…..so I place an order with them and they trust EVRI to deliver it - Evri can’t find the address apparently … Sweaty Betty ask can I help them ….I go to the site but it can’t recognise my address …Sweaty Betty employs a robot for their customer care so you can’t speak to anyone. You waste your time chatting to a robot who can’t help you
UPDATE- I’ve just emailed them again and got a ticket number 00261217-It says they will respond “within 5 days “ I’ll let you know 🤔


I will not use a company who does not give you a
human to speak to Goodbye SB ..please refund my order that You cannot deliver UPDATE After Evri couldn’t find my address I now have a message saying it’s been delivered It hasn’t I have tried to interact with Sweaty B via their response below NOTHING I ve emailed them asking them to EMAIL me NOTHING phone me nothing ……Just a e mail from them saying my parcel has been delivered …IT hasnt ORDER Number UK06636973 EVRI Tracking NO H02LZA0018744223

I joined Denplan just over a month ago and was quoted £13.61 for a basic plan. I’ve paid one payment at this rate and just re an email saying it is going up from 1st May to £18 a month …of course I will be cancelling

I love their products but noticed when I called them recently they have a ridiculous call charge 0844 number. I called Tunbridge Wells branch it took ages for someone to answer and I was charged £3.67 ….don’t hold on the phone for too long

Wouldn’t use anyone else. Another job completed by them- exactly as asked, professional tradesmen who turn up on time, clean and tidy and they are always a fair price.

Would never order from them, because if there is a problem YOU CANT TALK TO A HUMAN Placed an order , and realised that somehow I had missed the number of the house on the order Looked everywhere for a call number but no you can only email. So I emailed but got a response basically saying “ If you’ve put something incorrect , you are liable if you don’t receive it .Thanks for that lovely customer response ….if you had a human I could speak to I realised straight away and could of been sorted.Anyway I did get the order. Product is not great. Wouldn’t recommend any company with such poor customer service.

No order delivered , tracking they sent is absolutely useless says “ your parcel is at “ then nothing…. tried to use their shop app which needs lots of codes and information just to track your order That ended with please enter the code we have sent you …problem is they havn’t sent any code. Can’t speak to anyone, no answer on e mail to customer services….apart from an e mail saying we are experiencing unprecedented demand ….yes I bet you are, sort things out I personally would never use again. They use comparisons with the white company saying how much cheaper they are. at least with the white company you get your delivery, and can speak to a human. I’d rather pay the extra for the good service

As a post script to this I was contacted by Molly who sent out another order promptly and kept me updated. I have now increased the stars due to this. I still like to order from a Company where I can speak to someone….but maybe that’s just my age

The dishwasher tabs are good but they’ve just put their price up from £4.60 to £5.80 a box….yes I expected a price increase but not by that much

I nearly paid twice, paid the fine online ….at the end the page just disappeared …no “your payment has been successful ….no receipt sent. I thought it hadn’t gone through so went to pay again and it accepted it …didn’t say this PCN has been paid….just about to pay then thought I’d check my account …payment had gone through….two hours later still no receipt, or any wording after the payment had been made to say that it had gone through…wonder how many people have paid twice 🤨😡

Fantastic professional service putting in a new bath from the initial quote to the finish. The lads informed me of the schedule, were clean and tidy in their work and the finish on everything was perfect They took down tiles, fixed panelling, plastered, completed flooring and fitted a heavy bath which they brought upstairs without so much as a scratch on the wall. Competitive price as well. Will definitely use again and wouldn’t hesitate to recommend.

What an utter joke this company is, Ordered a dinner service back last July…kept getting put backs to November. Cancelled in November due to 5 month wait. The next week I get an e mail saying Caesar dinner service is in stock so I reorder This is November put back again to December then January when it is FINALLY dispatched to my Hermes Then I get a notification that it is on its way Then nothing I chase again….apparently My Hermes has lost the order …I can order again but the wait “is 6 -8 weeks” I’ve asked for a refund for order 104761968 Please don’t bother sending a generic reply below saying …we’re so sorry. If you cared about customers you’d actually let them speak to someone ….. a robot has replied see below…get in touch - you can’t speak to anyone

Lovely products and lovely staff who will help you ....they know their stuff.

Beautiful glasses. Fast delivery, well packed and cheaper than its competition. Would definetly use again.